Service & Warranty Request
Lights out, odd colors, a damaged run or a warranty claim. Tell us what you see.
GoSupport
Gemstone Lights® Support in Atlanta
Gemstone Lights support for homes across Gwinnett, Forsyth and North Fulton starts here. Report a problem, register your warranty, get app help or plan a Hub2 upgrade, and reach a real person when you need one.
Quick links
What Do You Need Help With?
Warranty Registration
Register in the app or on gemstonelights.com within 30 days of installation, or ask us for help.
GoHub2 Controller
What the current controller adds, and how an upgrade from the original Hub works.
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App help
App Help and Quick Start Guides
Gemstone Lights writes its how-to articles for each controller, so start by picking yours. Hub2 has been the controller since 2024 and covers playlists, Autopilot and music sync. The original Hub, installed from 2017 to 2024, has its own set on timers, patterns, folders and network fixes.
Just had your lights installed? The quick start guides walk through pairing the app and setting your first schedule. For deeper questions, the Gemstone Lights help center is searchable, and our own app overview explains what each feature does.
Who to ask
Who Handles What
Three places can help, depending on the question. When in doubt, ask us first and we will route it.
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Step 1: Gemstone Lights Atlanta
Questions about a system we installed, service visits, changes to your layout, Hub2 upgrades and the first step of any warranty claim.
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Step 2: Gemstone Lights Warranty Team
Warranty registration, transfers to a new homeowner and return authorizations. Reach them at warranty@gemstonelights.com or (888) 908-2675.
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Step 3: Gemstone Help Center
Step-by-step articles for the Gemstone Lights app, written separately for Hub2 and the original Hub.
Support Questions
Check that the app shows your controller online, then note which section is dark and take a photo. Send both in a service request and we will tell you whether it needs a visit.
Hub2 is a black hexagon with four outputs and has shipped since 2024. Systems installed between 2017 and 2024 usually run the original Hub, and the help center lets you pick either one.
You can do most of it yourself in the app, and Autopilot can handle holidays and game days automatically. If you would rather we look at your setup, send a request with the topic “App help”.
Yes. Patio and deck lights join an existing Gemstone Lights system and run from the same app. Ask for a quote and mention what you already have.
Keep exploring
Planning Something New?
Adding lights to the back patio, the deck stairs or the trees out front? We can quote it alongside your current system.