Warranty
Gemstone Lights® Warranty Registration
Gemstone Lights warranty registration takes a few minutes and has to be done within 30 days of installation. Atlanta homeowners register the same way as everyone else: in the Gemstone Lights app or on gemstonelights.com. If you get stuck, we can help.
The official route
Register Directly With Gemstone Lights
Register the warranty within 30 days of the original installation date. The warranty is not valid otherwise.
Registration goes to Gemstone Lights itself, not to us, so use one of these two routes. Either one counts.
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Step 1: In the Gemstone Lights App
Register in the Gemstone Lights app when it prompts you after installation. Doing it on install day, while the setup is fresh, means the date is easy to remember.
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Step 2: On gemstonelights.com
Prefer a browser? Gemstone’s warranty page has the registration form. Have your installation date, address and the products installed in front of you.
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Step 3: Keep Your Records
Save the confirmation along with your invoice. If the house ever sells, the new owner has 90 days from possession to contact Gemstone about the transfer, and your paperwork makes that easy.
Let us know you’ve registered
Need Help Registering?
Send us your installation details and we will follow up if anything looks off. This form is not the official registration: if you haven’t registered in the app or on gemstonelights.com yet, please do that too, within 30 days of installation.
Thanks — we’ve got your details and will follow up if anything is missing. If you haven’t registered yet, please do it in the Gemstone Lights app or on gemstonelights.com within 30 days of installation.
Why it matters
A Few Minutes Now Protects Years of Coverage
An unregistered system has no warranty once the 30-day window closes, however well it was installed. Registering early also means Gemstone has your products and installation date on file if you ever need a replacement part.
The full coverage for each product, including the PDFs, is on our warranty page. If something stops working later, a service request is the place to start, and our support page links to app help and quick start guides.
Registration Questions
The homeowner does. Your installer can show you the prompt in the app on install day, but the registration is in your name and tied to your address.
Gemstone’s documents say the warranty is not valid unless registration is completed within 30 days of the original installation date. Register as soon as you can anyway, and send us your details with the form above so we know where things stand.
No. Our form tells Gemstone Lights Atlanta about your installation so we can help, but only the Gemstone Lights app or the registration form on gemstonelights.com registers the warranty itself.
Your name and contact details, the installation address and date, and which products were installed. A Hub serial number and a photo of the lights or your invoice are optional but useful.
The warranty can transfer once to a new homeowner, but you need to contact Gemstone Lights directly within 90 days of taking possession. Call (888) 908-2675 or email warranty@gemstonelights.com to start the transfer.